Our Refund Guidelines:
- Canceled 24+ hours before pickup: Full refund
- Canceled 12–24 hours before pickup: 50% refund
- Canceled under 12 hours or No-show: No refund
- Ride canceled by Frontline Outreach: Full refund
- Service disrupted due to weather or emergency: Reschedule or full refund
Refunds will be issued to the original payment method within 5–10 business days.
Contact for Refund Requests
- 📧 jeremy@flocares.org
- 📞 706-261-2370